🙋 Grievance Redressal – Bheema Guru

We at Bheema Guru are committed to providing timely and fair solutions to all our clients. If you are unhappy with any of our services, we’re here to listen and resolve it quickly.

🔹 Step 1: Raise Your Complaint

If you have any complaint or issue related to:

  • Insurance service support

  • Delay in communication

  • Claim process guidance

  • Miscommunication or confusion

  • Any other concern

👉 Please reach out to us through any of the following:

🔹 Step 2: Our Response Time

We will acknowledge your complaint within 24 hours and aim to provide a solution within 3–5 working days, depending on the complexity.

🔹 Step 3: Escalation (If Not Satisfied)

If you are not satisfied with the initial resolution, you can escalate the matter to our Grievance Officer:

👤 Grievance Officer
📧 tirumalaassociates@myyahoo.com
📞 +91-9642420789
📍 Office: #43-116-8,Ground floor,Gayatrinagar,Vijayawada, Andhrapradesh,india-520015

🔹 Step 4: IRDAI Grievance Cell

If your issue is still unresolved after escalation, you may contact the IRDAI’s Integrated Grievance Management System (IGMS):

🌐 www.igms.irda.gov.in
📧 complaints@irdai.gov.in
📞 Toll-free: 155255 / 1800-4254-732

📌 Note:

  • We follow the grievance redressal framework as per IRDAI guidelines.

  • All complaints are handled professionally and confidentially.